Launcher is saying I don't own my store items?

Let me download a few pages of items and I will see if the message pops up still.

Edit: Nevermind its still giving me the message

I have so much store content, that having to download each piece takes forever just to figure out which items are doing it. It seemed to have been fixed as I got through 3 pages, but now its doing it again.

Here''s what it is doing.

@graceymanors 

I'm sorry you're still having troubles with this error, but thank you for the update!

At this point, I'd recommend reaching out to Steam support for a refund on the base game. Once the refund is processed, you can re-purchase it via Steam and register it to the correct EA account to clear these errors up. 

Unfortunately steam is unable to issue a refund for me as I had already had gameplay of 21 hrs before I realized my store items were installed.

And live chat for EA doesn't seem to be available.

@puzzlezaddict @EA_Solaire 

https://forums.thesims.com/en_US/discussion/808585/what-happened-in-your-sims-3-game-today/p4416

Karritz over on the website is also having the same issue as I am. And she doesn't have/had origin.

@graceymanors  I've just successfully downloaded a world and a set in my macOS (version 1.70) and Windows (1.67/Steam) installs, with no error messages.  So the store isn't down overall, at least not at the moment.

I have a few questions for you.  First, can you ever download anything at all right now?  I often get the "you don't own this item" message the first time I try to download something, but refreshing the store page fixes it.  If you can't download your store content even after refreshing, can you download something that's supposed to be free?  For example, Riverview or one of the free holiday decor sets:

https://store.thesims3.com/setsProductDetails.html?productId=OFB-SIM3:44626

https://store.thesims3.com/setsProductDetails.html?productId=OFB-SIM3:46164

If you start the game, can you login at the Main Menu?  If so, can you download anything from the Downloads Dashboard?  (At the Main Menu, click the three dots and then select Open Downloads Dashboard.)  Please let me know whether you even see any owned items listed there.

And I take it you're currently using an Origin install?  If you have the patience, it would be interesting to know whether the Steam install lets you downloda content now.  You could download only the base game, to save time, if you wanted.

I am able to download some of my items. but some items I'm not. I can login at the main menu just fine, but still get items not owned message.

I'm able to download things from the exchange okay.

I'm back on the steam version. I could not get origin to run properly.

Its mostly the free items that are giving me a message, but occassionally some of my bought items do.

Like out of 16 items on a page, 7 of them will give that message.

After 4 hrs of tedious work I got most of it installed, but I still have the same message.

Karritz is also having the issue where the launcher is telling her the same. And when she's on the site

itself it tells her to buy instead of download.

@graceymanors  I'd be curious to know which items are still affected.  I only tried a few last night, just to see if anything worked at all.  It would be useful to know if affected players have any items in common, or if it's just random.

Still, I'm glad you got most of your content installed, and I hope you can sort out the rest.  If you need more help with that, let me know.

Some of the items giving me issues are: 

Sets:

Morocco Mystique + Cante Captivating

Cante Captivating Set

Farm Fresh Folk Set

A Mid-Century Modern Trailblazer Set

Items:

Inevitable Pain High Heels

Bloomer Blouse

Louise

Halter Dress

Lord Sponge's Computer

Lord Sponge Graphic Tee

Halter with Beads

Faire Folk Jar

Bridgette Skirt

Fairytale

Fifi Youth

Always time for music

Old town style maks

Luckie Duckie

Warbling Wind Chimes

Of course there's much more. I only selected a few.