Here is the Dxdiag report 🙂 none of it means anything to me but do let me know what your thoughts are
@gypsygeee When you move your TS3 game folder to your desktop, you're not losing any of the files inside, you're just getting them out of the way so that if you have a corrupt file somewhere, it can't cause any issues. Once the game is running again, you can start transferring everything into your new game folder, including your custom content.
I do see one huge issue in your dxdiag: the MSVCR.dll errors in your error reports (the very last part of the dxdiag). This .dll is part of a C++ runtime library, and a corrupt version will definitely crash your game. To fix the issue, you first need to uninstall the old file. Press Windows key-i and select Applications, and you should see the option. (I'm not in front of a Windows system right now, so I can't check the exact path, but let me know if you can't find it, and I'll look.)
Next, download and install a new version from Microsoft:
https://www.microsoft.com/en-us/download/details.aspx?id=26347
Love people that know their stuff!
So with downloading a new Microsoft app... which one do I have to get rid off before downloading the new one?
I have all these other Microsoft Visual C++ 2012,13,15 Redistributable apps as well...
Is that the C++ library you were talking about?
I will attach another photo of my Microsoft apps and features so have available, if you can tell me what one I have to delete and if I need all these 11 Microsoft visual thingys. Seems a little extreme. Also with TS3 folder in Electronic arts, is it okay to delete files in DC BACKUP folder? I have around 4000 files in there and once again feel like it a little unnecessary
While I’m waiting for your response I’m looking at the Microsoft download link you sent (thank you)
and I saw this message on their page...
do you think my problem has something to do with their problem? Thanks again!
@gypsygeee The .dll file that's throwing the errors is part of the 2005 Service Pack 1 library, so that's the one you want to uninstall (the first one listed). The others can stay, and in fact if you deleted them, you'd need to download a whole bunch of other replacements, which besides being unnecessary would be a huge pain to deal with. I wouldn't worry too much about the warning on Microsoft's site—I doubt you have any apps on your system old enough to be affected.
As far as DCBackup goes, the only critical file inside is ccmerged.package, which makes your premium store content work. (Regular store items don't need the file.) The other files are only necessary if you want to upload your creations to the Exchange and would like your cc to be uploaded as well. Otherwise, all of those other files can be deleted.
Okay perfect! Thank you for talking me through that part.
I only download content for me personally so I guess I can finally delete all 4000 of them! Woohoo!
I have just uninstalled the 2005 service pack and on the website It says there are 3 downloads to choose from- do I just pick the smallest one?
Dont want to get anything wrong so ill double double check for I do anything 🙂
