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texansky's avatar
texansky
Seasoned Ace
9 years ago
Solved

Launcher Login Welcome Tab - Cannot Log In

I am unable to download purchased items. It brings up the launcher and over that is a login request. I put in my login information and click OK but nothing happens. Also, the Welcome tab on my launch...
pc
technical issues
  • PixelAnne's avatar
    PixelAnne
    9 years ago

    I am having the exact same problem.. haven't reported it yet.  I tried logging in inside the game and it states it doesn't recognize my email and password but I can log in via the website.

    I am on Windows 10.  Someone else here suggested resetting Microsoft Edge.  Go to Search or Cortona and type "internet options"; click on the "advanced" tab at the bottom you will see a button "Reset"

    Now my launcher works!!! Thanks Folks!!!

MikeDieselll's avatar
MikeDieselll
9 years ago

That's it. :eahigh_file:

Michelle Haggard you ARE a Hero!

Though I have multiple browsers on my Windows 10 PC, I believe the game always chooses Internet Explorer browser versus Microsoft Edge browser. So, in short ...

THE FIX IS TO...go to your Windows field (bottom left screen on task bar) and type in "Internet Explorer". Now open it and click on the gear symbol (upper right of Internet Explorer) then click on "Internet Options" then click on the "Advanced" tab (all the way to right) and look at the bottom of that tab and click on Reset and then click Reset again in that pop up window. Done! That should do it. I immediately saw my Launcher window that used to have the HTTP 500 error screen then quickly load the web info that I am used to seeing. 

This also fixes trying to log in to the launcher. It finally worked for me. 

What troubles me is that EA Help support was of no use to me. The answers are here on the forum supported by users troubleshooting THEIR applications/web code. I had an EA support person just reset my password and called it a day. They even said "trust me...that's the issue". SMDH. All they have to do is keep a good knowledge base. This is a common issue that I am sure they get but refuse to keep their knowledge base to help customers. Plain lazy. Blizzard please, purchase these guys and show 'em how it's done!

Anonymous's avatar
Anonymous
7 years ago
Approved
Hello I’m gonna start off by saying that I have tried everything in my power to fix this problem, it’s 2018 and It’s still happening. I’ve reinstalled the game
Updated origin
Changed my browser settings
Deleted browser history
Deleted temporary files
Run as administrator
Nothing works! It’s getting real irritating now. It’s so fishy to me that I spend money to buy new content and download it and the following day it stops working. I need help and no one seems to know the answer

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