Lost expansion packs in The Sims 3 - codes already used but by me!

Question

Hey everyone,I used to play The Sims 3 years ago on my old laptop and I had all the expansion packs - still have the phisical discs and all the original codes. Recently, after a few years, I logged into my Sims account on a new computer and I noticed that only a few of the expansion packs are showing up in my library.When I try to reinstall the others using the codes I have, I get a message saying that the code has already been used. But I'm 100% sure I used them on thus same sims/origin/ea account - no one else. It's really frustrating because I own the games and just want to play them again.Has anyone had a similar issue or know how to fix this? Is there any way to recover the missing expansions?Thanks in advance!

emzxe · Answer

I am having this exact problem, except I entered the code, pressed download and the pack is no where to be found. I haven't been able to find answers anywhere.&nbsp;

1000meerschweine · Answer

I have exactly the same problem!!I am told that after successful reactivation, a new purchase is still necessary. They say the respective packs are only for Windows.

ea_solaire · Answer

natusia55​ 1000Meerschweine​&nbsp;
Which expansions specifically are you missing? Did you recently swap from PC to Mac?&nbsp;

ea_solaire · Answer

emzxe​ Which pack are you having troubles with exactly, and where was your code purchased from?&nbsp;

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Lost expansion packs in The Sims 3 - codes already used but by me!

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