[MAC] Can't Log into Sims 3 launcher.
Hi I'm having a problem. I can log into the website and origin but when I try to log into the 64 bit & metal launcher it keeps saying invalid email and password. I know they are correct but when I tr...
Forum Discussion
Hi,
I‘ve had the same problem for 6 months now and nothing helps. I can log in normally on Origin and on the sims 3 page but as soon as I want to log in to the launcher it doesn‘t work. It says the exactly the same as with you. I certainly contacted EA more than 10 times and talked to so many employees and no one can help me or apparently no one understands the problem. I tried everything… completely deleted the game and reinstalled it. The same was done with Origin. Cache and cookies deleted, the history deleted. The game updated, it repaired via origin. But all unsuccessful. Please tell me there is a solution to the problem…
@missmaryjane12 Please go into Applications > Utilities, open Keychain Access, search for sims , and delete anything with sims3 in its name. Then try again to login. This clears stored login info for the game, and it's the equivalent of clearing the cache for your system data, so do it as often as you want.
You may also need to delete the file in Documents > Electronic Arts > The Sims 3 > Downloads labeled [your email].bin, even if you have already.
I‘ll try it. Thank you 😊
I was having the same issue and this solution worked for me, thank you!
That solved the problem for me! Thanks 🙂
where do i find utilities? I'm so lost please help me ☹️ I'm using EA the app on my mac
I have the same problem 😢
@amadb13 Utilities is a folder inside Applications. You can also search for Keychain Access.
@u7fsosndm1jl That's Disk Utility, which is an app, not a folder. Utilities is a folder inside Applications, and Keychain Access is an app inside that.
@puzzlezaddict I delete anything with sims3 in Keychain, my [email].bin in The Sims3 documents , and cache package. I still can't login my account😢
hi there, I am a newbie of sims3
my native language is not English, so please excuse my grammar mistakes><
I am not sure this is the Utilities you mean, but I can't find Keychain inside this.
