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robinbear80's avatar
robinbear80
Rising Rookie
17 hours ago

Mac version: Sims 3 launcher crashes

I have Sims 3 Mac 64 bit and metal. The launcher crashes when the game boots up, but the game will still boot up and run. The launcher also crashes if the "downloads" or "uploads" button is pressed. 

I've been experiencing this issue for awhile. I have emptied the cache on the EA app, I have emptied the Sims 3 folder, then reopened the game and painstakingly added back mods, saves and store content. I've been able to add store content by clicking the dots at the bottom of the launcher and downloading each store content item individually. However, my cc doesn't show up here. So I can't reinstall my CC. 

I have contacted EA and I keep getting AI responses with tips articles for Playstation, or graphics issues. Their AI assistants really don't work very well. Anyway- any tips for getting downloads to work, or for the launcher to not crash?  (I even sent them full Apple crash reports. They seriously don't care)

 

thanks. 

bug
mac

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    16 hours ago

    robinbear80​  Does the launcher crash when you remove or rename the Sims 3 user folder but before you've added back any of your old content?  Please test and let me know.

    The launcher crashing when the Downloads tab is clicked is a known issue:

    Launcher crashes when I open the downloads tab in Sims 3 | EA Forums - 12167613

    There's no fix for it, and the only workaround to install Store content is the one you've found.

    I'm not a huge fan of EA support, but for what it's worth, this is an OS issue, not anything on EA's end.  It would be unreasonable to expect the company to update Sims 3 just because Apple built in some new feature that doesn't play well with the game.  This would be different if Sims 3 were still in development, but the last content patch was in 2014, and since then we've only had a couple compatibility updates, one each for Windows and macOS.  Both of those were required to allow the game to start at all.

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