Forum Discussion

Community Admin

13 years ago

[MAC] Why am I having trouble downloading, installing, or launching Island Paradise on Mac?

Currently, some Mac players are reporting that they have issues with downloading, installing, or launching The Sims 3 and its expansions. If you encounter one of these issues, please try the followin...

technical issues

kaligrace23

13 years ago

Origin ID: kaligrace90
Are you opted into the Origin Beta? Yes/No: No idea (Origin menu > Application Settings > Origin Beta Participation)
OS X version: Lion 10.7.5 (How to find your OS version)
Processor, Memory and Graphics card information:
Intel HD Graphics 3000:

Chipset Model:Intel HD Graphics 3000

Type:GPU

Bus:Built-In

VRAM (Total):384 MB

120GB memory
(Follow Step #1 through Step #3 to find this information)
Expansions you have/have active: The Sims 3, Late night, World Adventures
Any error message received: This game may not install as the sims 3 is too recent
A detailed description of what is occurring: I bought the Sims 3 a while ago. I redownloaded it onto my mac. I attempted to download the expansion packs; both got to 15 seconds left installing and wouldn't install after that. The error message is telling me that because my Sims 3 game is recent (which it is NOT I bought it way before World Adventures and Late Night) that the expansion packs won't install.
A detailed description of any troubleshooting you have already attempted: updates