I appreciate the help regardless! However, it does not seem to be working either way. It still says I'm entitled to the items when I put in the codes, but it's not listed in my purchase history nor will it let me download it when I locate it separately through the Sims 3 Store. It's so frustrating T-T
Community ManagerDid you previously have live support merge two separate EA accounts together?
Hi! Yes, I did. Or rather, there was a mishap in my account a few years ago and they ended up finding two, so they merged them to my understanding.
Community ManagerThanks for those details!
Unfortunately when you merge accounts, any purchased or extra content from TheSims3.com will not transfer over and will be inaccessible- this means Worlds as well like Monte Vista and Hidden Springs.
You should have received this disclaimer prior to merging your accounts:
If you play The Sims 3 and have purchased Worlds for your game, the Worlds and any game saves you have with Worlds will be inaccessible. That means you will not be able to play any of your game saves and would need to create new ones without Worlds to play your game.
Im getting ready to merge two accounts and received this in my email.
If they have The Sims 3 content on their account: If you play The Sims 3 and have purchased Worlds for your game, the Worlds and any game saves you have with Worlds will be inaccessible. That means you will not be able to play any of your game saves and would need to create new ones without Worlds to play your game.]
Does this mean the Worlds will not be available even if I redownload them?
I wanted to be sure I was understanding it correctly.
@Quiqzal123 What this means is that your ownership of the worlds cannot be transferred from the old account to the new one. You should be able to buy the worlds again, if you're interested; or you can simply merge in reverse, preserving the account that owns the Sims 3 content.
If you install the worlds first, then merge your accounts, the worlds will likely stop working, along with any other Store content you own. All Store content is encrypted, and your new account's details won't match the data stored with these items. This will be true whether you buy the worlds on the new account as well or not. But if you do buy the worlds in the new account, you'll be able to reinstall them, and they and any saves that require them will load fine.
