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CherryWolfy01's avatar
CherryWolfy01
Not applicable
2 years ago

Missing Sims 3 World Content Since transferring to EA Play

Hello! I'm making my own post now in desperate hopes that someone can help me. preferably someone from EA if they're around, as customer service has already been vaguely unhelpful and said someo...
technical issues
the sims 3 store
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @CherryWolfy01 

Did you previously have live support merge two separate EA accounts together? 

CherryWolfy01's avatar
CherryWolfy01
Not applicable
2 years ago

Hi! Yes, I did. Or rather, there was a mishap in my account a few years ago and they ended up finding two, so they merged them to my understanding.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @CherryWolfy01 

    Thanks for those details! 

    Unfortunately when you merge accounts, any purchased or extra content from TheSims3.com will not transfer over and will be inaccessible- this means Worlds as well like Monte Vista and Hidden Springs. 

    You should have received this disclaimer prior to merging your accounts:

    If you play The Sims 3 and have purchased Worlds for your game, the Worlds and any game saves you have with Worlds will be inaccessible. That means you will not be able to play any of your game saves and would need to create new ones without Worlds to play your game.

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