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RamonK's avatar
3 years ago
Solved

My Expansion pack CD key from Steam "has already been redeemed"

I tried to redeem the Late Night CD key from Steam onto the EA App, it failed to be redeemed the first time I tried (I couldn't quite remember the exact details of the message since it was a few days now). I logged off the App and logged back in to try to redeem the Key again but this time it told me that "this code has already been redeemed" but the Expansion is not in the list under the "Manage add-ons" button and it also does not have the "You own this add-on" message on the Add-on tab like the other Expansions that I've successfully redeemed.

  • Hello @RamonK,

    If you've run into some different errors with your code, and you're now seeing an error that the code has already been redeemed, we'd need the live support team to review the code with you and see what's happened- here on AHQ, we don't have access to your account details to investigate this with you.

    Please reach out to live support through Twitter or Facebook so they can take a look with you- if you have any issues getting through to support there, don't hesitate to let me know! 

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello @RamonK,

    If you've run into some different errors with your code, and you're now seeing an error that the code has already been redeemed, we'd need the live support team to review the code with you and see what's happened- here on AHQ, we don't have access to your account details to investigate this with you.

    Please reach out to live support through Twitter or Facebook so they can take a look with you- if you have any issues getting through to support there, don't hesitate to let me know! 

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