Forum Discussion

Konietzko666's avatar
Konietzko666
11 years ago
Solved

My Hidden Springs game code doesn't work

I tried to redeem my Hidden Springs Game Code and I got a message stating the code was already used. My game was still in its shrink wrap and hasn't even been opened. It had just arrived yesterday. I...
pc
technical issues
  • rumbutter's avatar
    rumbutter
    11 years ago

    hidden springs is a tricky one to redeem you redeem the code in your the sims 3 account in some cases the world is added to your sims 3 purchase history download and install from there in other cases the simpoints are added to you sim point balance BUT the points are to "buy" the world with also worlds  do not and will not show up in  the origin my games tab as they are sims 3 store items and you will still play from whatever game you normally play from the world once downloaded and installed will be in the main menu +new game to select the world to play in

    if you redeemed the code in your origin account that can make the code invalid/used you may need to contact CS if that happened

    1. Go to thesims3.com and log in with your account
    2. Go to the general redeem a code page: http://www.thesims3.com/incentive/generalredeem.html
    3. Enter the 16-letter code (this is not for 20-letter codes) and click on Submit
    4. Go to your purchase history to download the world (make sure your game is updated to the newest version)

    edit to add

    if in the event you need to contact CS

    1.https://help.ea.com/en/contact-us/
    2.Click on the orange NEXT button
    3.Select a platform
    4.Click on the orange NEXT button
    5.Select a topic and describe your problem in a few words
    6.Click on the orange NEXT button
    7.Click Chat Now to chat with a Game Advisor


    guide on how to contact CS

    http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

rumbutter's avatar
rumbutter
Hero (Retired)
11 years ago

hidden springs is a tricky one to redeem you redeem the code in your the sims 3 account in some cases the world is added to your sims 3 purchase history download and install from there in other cases the simpoints are added to you sim point balance BUT the points are to "buy" the world with also worlds  do not and will not show up in  the origin my games tab as they are sims 3 store items and you will still play from whatever game you normally play from the world once downloaded and installed will be in the main menu +new game to select the world to play in

if you redeemed the code in your origin account that can make the code invalid/used you may need to contact CS if that happened

  1. Go to thesims3.com and log in with your account
  2. Go to the general redeem a code page: http://www.thesims3.com/incentive/generalredeem.html
  3. Enter the 16-letter code (this is not for 20-letter codes) and click on Submit
  4. Go to your purchase history to download the world (make sure your game is updated to the newest version)

edit to add

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

Konietzko666's avatar
Konietzko666
11 years ago

Thank you SO much! This helped me a lot!

I dunno why this town was so tricky, I bought the town on disc because i love looking at my entire sim collection in its true boxed form. 🙂 I own every bit of Sims 3 on Disc except Monte Vista. It makes me very fuzzy seeing my massive collection! And I just bought The Sims 4 Premium Edition just 5 days ago too!

Again, Thank you for this awesome tip!

-Mike

(Konietzko)

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    11 years ago

    your very welcome 🙂 mhmmm i know what you mean i  like having the box's too and happy simming to you 🙂

    edit i dropped an i

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