My Promo Code has been used?
I pre-ordered Supernatural to get the Limited Edition Promo stuff and every time I try to input the code, it says it's already been used. So i went into my Purchase History to look for it, but it's not in there either for me to download. Just wondering what I need to do to get this fixed...
Are you sure you didn't mix up letters ? 2 and Z and 0 and O look very similar.
Also make sure you redeem at the right place: http://answers.ea.com/t5/The-Sims-3-Supernatural/FAQ-How-to-redeem-the-limited-edition-content-Pea-Shooter/td-p/21724
If it's not that, you need to contact Customer Support.
They can be found here: https://help.ea.com/contact-us
You have the option to contact them by mail, phone or Live Chat. Make sure you have a game, a category and a platform selected for the options to become available.
For Live Chat, make sure to choose US as your country.
