My Sims 3 codes were stolen
I am absolutely distraught, after owning the Sims 3 and 19 packs for the last 10+ years, I finally have a computer capable of running all packs together and 5 of my codes won't redeem when I try to p...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHi slypickleee
Did you purchase these codes used, or had you previously redeemed them in Origin or the EA app?
Hi! So I own all of my packs as physical copies bought new, so disc and code completely untouched. Previously before I had my computer I would install the games straight on to my laptop, not through EA or Origin as it wasn't a requirement at the time and I didn't care to figure out how to use Origin, so technically the codes have never been assigned to an account/email address/profile.
- EA_Solaire
It does sound like those codes have been redeemed previously by you, potentially on a different EA account than the one you're using now. This isn't something we can verify or look into on the forums as we don't have access to your account information, but you can contact live support again and provide your codes so they can help locate where these packs are registered.
You will need to verify ownership of that other EA account, and then live support can explore some options with you. I'd recommend reaching back out to that team from the site here through a brand new help request.
Hey, I already did that twice with two separate advisors through the help request and both of them already verified the codes have been used on another EA account that isn't mine (they told me the EAID on the account and I confirmed it wasn't mine). As I said previously, I haven't ever had an EA account before this one because sims 3 never required you to log into Origin or EA, and if they had been redeemed on my one and only account (this one) then they would still be registered on my EA App. I have definitely verified that they have been used by somebody else that isn't me and both of the advisors I spoke to closed my case after telling me 'yeah sorry you got stollen from, you can just repurchase them'
