My Sims 3 codes were stolen
I am absolutely distraught, after owning the Sims 3 and 19 packs for the last 10+ years, I finally have a computer capable of running all packs together and 5 of my codes won't redeem when I try to p...
Forum Discussion
slypickleee Did you ever use the Sims 3 Store or Exchange? If so, you would have needed to register at least one code in order to gain access. You could have used a different email address and also chosen a username that was not related to the email. Registering a code on that site counts too, since it's tied into the same overall EA database.
The problem here is that if you can't gain access to the other account, for example if it were tied to an email you still had access to so you could reset the password, there's nothing the EA support reps can do to help you. They don't have the power to remove codes from one account to allow them to be used on another, and deactivating one account doesn't free up the codes either.
Nope! Never touched the sims 3 store or any online sims 3 service, again, never linked an account to sims/ea/origin at all at any point. it was just me and my sims 3 discs. The thing I'm concerned about is we have verified that the account the codes were linked to isn't my own, and since I've never had another account that means my codes have been stollen and used by somebody else. I was expecting them to at least report the account that used my codes because it's still a theft.
Just to clear up any confusion - I was too young at the time to have any online accounts/bank account. I physically wasn't able to link a card to the EA app/sims 3 store to purchase anything online because I didn't have my own money. I bought all of my sims 3 packs as physical copies by going and picking them out myself with pocket money I had saved. I had one email at the time (the one linked to this account) set up by my parents for family to keep in touch with me as I was too young to have a phone. Wouldn't have even known how to set up accounts through the sims store/ea etc. and most importantly, the 2 ea advisors verified my account vs the thief and have confirmed it isnt my account and the codes were clearly stollen.
