Forum Discussion

sammycorn1234's avatar
3 years ago
Solved

My Sims 3 game keeps closing while loading a save. How can I fix it?

Just as the title says, my Sims 3 game keeps closing while loading a save and I don't know how to fix it. I tried loading a different save and it did the same thing. Please help!
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @sammycorn1234  Please try playing in a clean user folder.  Move the entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  Don't add anything to it yet; just see whether you can get far enough to load a new save and play in live mode for a bit.

    If this works, you can try copying over one of your saves to the new folder, but please don't transfer anything else, at least not yet.  The only exception is if the save you're testing takes place in a Store or custom world, you'll of course need to install that world in order for the save to load; please download and install a fresh copy.

    By the way, your computer's graphics driver is older than Windows 11, so it's a good idea to update.  You can get the newest driver from Nvidia:

    https://www.nvidia.com/Download/driverResults.aspx/200217/en-us/

    Run the installer as an admin: right-click on the download and select "Run as administrator."  Choose the Custom (not Express) install and check the box to perform a clean install.  Restart your computer when you're done.