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Cookielove233's avatar
Cookielove233
9 months ago
Solved

My sims 3 save file crashes with no error message

I already match my graphics card for it to work properly so that wasn't the problem I even removed my mods folder to see if that was a problem that save file still crashes  i even save with a new num...
pc
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    9 months ago

    @Cookielove233  Try installing the newest graphics driver from Intel for your processor and graphics chip:

    https://www.intel.com/content/www/us/en/products/sku/226259/intel-core-i71255u-processor-12m-cache-up-to-4-70-ghz/downloads.html

    It's normally best to use the driver provided by the manufacturer of your laptop, at least as long as it's reasonably recent.  But another player with the same type of crash (by the error in your dxdiag) solved it by installing this driver, and the older drivers can have issues with DirectX 9, which Sims 3 uses.

    Run the installer as an admin: right-click the download and select "Run as administrator."  Restart your computer after installing and before trying to play.

    If you get an error when trying to install the driver, let me know.  It's not common with Lenovo laptops, but some manufacturers do try to block drivers they don't provide themselves.  There's a way around it, but it takes some effort and I don't want to write all that out if it's not necessary.

  • Cookielove233's avatar
    Cookielove233
    9 months ago

    after I save and put them to bed it crashes, I started a new save, and it doesn't crash just that save file

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      9 months ago

      @Cookielove233  Try installing the newest graphics driver from Intel for your processor and graphics chip:

      https://www.intel.com/content/www/us/en/products/sku/226259/intel-core-i71255u-processor-12m-cache-up-to-4-70-ghz/downloads.html

      It's normally best to use the driver provided by the manufacturer of your laptop, at least as long as it's reasonably recent.  But another player with the same type of crash (by the error in your dxdiag) solved it by installing this driver, and the older drivers can have issues with DirectX 9, which Sims 3 uses.

      Run the installer as an admin: right-click the download and select "Run as administrator."  Restart your computer after installing and before trying to play.

      If you get an error when trying to install the driver, let me know.  It's not common with Lenovo laptops, but some manufacturers do try to block drivers they don't provide themselves.  There's a way around it, but it takes some effort and I don't want to write all that out if it's not necessary.

      • Cookielove233's avatar
        Cookielove233
        9 months ago

        Thank you so much for helping me the game runs good except when it snows and it froze my game and i have to reset my laptop then turn it back on and turn snow off which works and doesnt freeze but is their a fix for snow to not freeze my game?

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