That means that it hasn't installed properly so you need to follow the instructions for a manual uninstall which is a bit further down that page.
if your game is up to date at 1.69 in the launcher expansion/stuff manager check to see if the pack is ticked in (not install) just ticked in see image for an example
I play through Origin so the expansion game is installed in the sims 3 already and should work since it says "play" (when i click on the information button to se the expansions I've installed, "the sims 3 pets" says "play"), but there's no animals to be seen..?
That picture you showed doesn't look the same for me when I click on downloads (it only says downloads for me, but in swedish), I can only see hairstyles and clothes I've bought and downloaded.
I asked origin for help two times but with no luck.
and yes, I have the latest version
so your up to date and the launcher does not have expansion/stuff manager showing up (the second tab) ??
I've found a pet shop to download when I click on "Downloads" now, but I can't download it, nothing happens when I try to. The symbol of it is a box, the type is unknown etc. I have no clue what to do!
