I just purchased the Sims 3 University Life download and it comes with a free "pack" of exclusive items. I was given a special code to use to redeem the items on the Sims 3 website, but i entered it and it said "sorry this code has been used already." What do I do???
Check your purchase History: https://store.thesims3.com/purchaseHistory.html
If it's not there to download, contact Customer Support
They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
Beware that there's no longer an Email option
