Downloaded my Sims 3 game through Origin Access and I am trying to use the Exchange. The Sims 3 Website says that i need to enter the "Serial Code" so i open the Game properties tab for sims 3 in origin and enter the CD Key that is listed there. I am then told that that key is invalid. Please help!!!
Double check your code has 20 characters. I don't know why it wouldn't as it's a digital copy you have, but I had at code once (printed on a manual though) I had ro contact support for because it only had 16. I had to take a photograph of EVERYTHING to prove I owned whatever game it was.
Another thing; if this isn't an issue (I doubt it is). is the website telling you a reason it's invalid? I was thinking that if it thought it was already used on another account or something it would say so.
i'd definitely contact EA support. If it's telling you the code has already been used and you've downloaded it legit through Origin. You'll have to verify your purchase of the game to them (by providing proof of everything) in the hopes that they can give you a new serial code. For some reason it seems you might have been given a duplicate code.
if you registered the code in Origin first it auto regs on the Sims 3 site you use the same email and password if you use different ones you can run into that issues
contact CS via live chat
1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Adviser
