Forum Discussion

Anonymous's avatar
Anonymous
11 years ago
SolvedApproved

Origin and the Sims won't launch

I just bought The Sims 3 last night and was playing it like crazy. For almost three hours I was making my Flynn family, but this morning I almost cried. When i tried to launch Origin, nothing happene...
pc
technical issues
  • crinrict's avatar
    crinrict
    11 years ago

    Could you try the following:

    1. Close the game and launcher
    2. Go to the following folder documents\electronicarts\thesims3\ and find a file called options(.ini)
    3. Open the file with a text edior of your choice
    4. Find the following line: fullscreen = 1
    5. Change it to fullscreen = 0
    6. Start the game

    The game should now start in windowed mode. See if that works.

Anonymous's avatar
Anonymous
11 years ago
Approved

There wasn't any weird files from HELS. At one point i was able to open the launcher by right clicking orgin on the task  bar, but once i was in the game the screen went black, i got a loading cursor and it pushed me out of the window. If i tried to go back in, it would push me out. I waited two hours and it was still like that so i had to use the task manager to get it out. I now can't even get to the sims 3 screen.

crinrict's avatar
crinrict
Hero+
11 years ago

Did you search the registery for HELS ?

Could you post this info: 

  1. Click on Start and then type the following into the search prompt at the bottom: perfmon /rel
  2. Press Enter to proceed.
  3. A window will open and in there you can click on the red circles with a white X.
  4. After clicking the X, the info on the bottom will update. Choose the Sims 3 Critical Event one and right click on it and choose "View Technical Details"
  5. Now on the next window, choose Copy to clipboard at the very bottom and post this into a reply to us here.
  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Description
    The program TS3W.exe version 0.2.0.209 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
    Process ID: 2674
    Start Time: 01cf84950213ffcc
    Termination Time: 38
    Application Path: C:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3W.exe
    Report Id:

    Sorry that took so long, yesterday i was able to play for a while. Now it's back to the way it was before. I'm probably never buying another EA product again after this.

      • Anonymous's avatar
        Anonymous
        11 years ago
        Approved

        ------------------
        System Information
        ------------------
        Time of this report: 6/12/2014, 16:29:16
        Machine name: OWNER-HP
        Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
        Language: English (Regional Setting: English)
        System Manufacturer: Hewlett-Packard
        System Model: p7-1154
        BIOS: Ver: HIB_707.ROM vHIB7.07
        Processor: AMD A6-3600 APU with Radeon(tm) HD Graphics (4 CPUs), ~2.1GHz
        Memory: 6144MB RAM
        Available OS Memory: 5616MB RAM
        Page File: 3712MB used, 7518MB available
        Windows Dir: C:\Windows
        DirectX Version: DirectX 11
        DX Setup Parameters: Not found
        User DPI Setting: Using System DPI
        System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
        DxDiag Version: 6.01.7601.17514 32bit Unicode

        ------------
        DxDiag Notes
        ------------
        Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
        Input Tab: No problems found.

        --------------------
        DirectX Debug Levels
        --------------------
        Direct3D: 0/4 (retail)
        DirectDraw: 0/4 (retail)
        DirectInput: 0/5 (retail)
        DirectMusic: 0/5 (retail)
        DirectPlay: 0/9 (retail)
        DirectSound: 0/5 (retail)
        DirectShow: 0/6 (retail)

        ---------------
        Display Devices
        ---------------
        Card name: AMD Radeon HD 6530D Graphics
        Manufacturer: Advanced Micro Devices, Inc.
        Chip type: ATI display adapter (0x964A)
        DAC type: Internal DAC(400MHz)
        Device Key: Enum\PCI\VEN_1002&DEV_964A&SUBSYS_2ACD103C&REV_00
        Display Memory: 3052 MB
        Dedicated Memory: 499 MB
        Shared Memory: 2552 MB
        Current Mode: 1680 x 1050 (32 bit) (60Hz)
        Monitor Name: HP w2007 Wide LCD Monitor
        Monitor Model: HP w2007
        Monitor Id: HWP26A7
        Native Mode: 1680 x 1050(p) (59.954Hz)
        Output Type: DVI
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
        Driver File Version: 8.17.0010.1094 (English)
        Driver Version: 8.892.1.1000
        DDI Version: 11
        Driver Model: WDDM 1.1
        Driver Attributes: Final Retail
        Driver Date/Size: 10/24/2011 06:19:12, 862720 bytes
        WHQL Logo'd: Yes
        WHQL Date Stamp:
        Device Identifier: {D7B71EE2-D50A-11CF-CA77-C70ABEC2C535}
        Vendor ID: 0x1002
        Device ID: 0x964A
        SubSys ID: 0x2ACD103C
        Revision ID: 0x0000
        Driver Strong Name: oem142.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Sumo_Desktop:8.892.1.1000😛ci\ven_1002&dev_964a&subsys_2acd103c
        Rank Of Driver: 00E60001
        Video Accel: ModeMPEG2_A ModeMPEG2_C
        Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
        {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
        {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
        {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
        {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
        {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
        {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
        {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
        {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
        D3D9 Overlay: Not Supported
        DXVA-HD: Not Supported
        DDraw Status: Enabled
        D3D Status: Enabled
        AGP Status: Enabled

        -------------
        Sound Devices
        -------------
        Description: Speakers / Headphones (IDT High Definition Audio CODEC)
        Default Sound Playback: Yes
        Default Voice Playback: No
        Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76C7&SUBSYS_103C2ACD&REV_1001
        Manufacturer ID: 1
        Product ID: 100
        Type: WDM
        Driver Name: stwrt64.sys
        Driver Version: 6.10.6400.0000 (English)
        Driver Attributes: Final Retail
        WHQL Logo'd: Yes
        Date and Size: 4/24/2012 21:38:30, 536576 bytes
        Other Files:
        Driver Provider: IDT
        HW Accel Level: Basic
        Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
        Static/Strm HW Mix Bufs: 1, 0
        Static/Strm HW 3D Bufs: 0, 0
        HW Memory: 0
        Voice Management: No
        EAX(tm) 2.0 Listen/Src: No, No
        I3DL2(tm) Listen/Src: No, No
        Sensaura(tm) ZoomFX(tm): No

        Description: Communications Headphones (IDT High Definition Audio CODEC)
        Default Sound Playback: No
        Default Voice Playback: Yes
        Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76C7&SUBSYS_103C2ACD&REV_1001
        Manufacturer ID: 1
        Product ID: 100
        Type: WDM
        Driver Name: stwrt64.sys
        Driver Version: 6.10.6400.0000 (English)
        Driver Attributes: Final Retail
        WHQL Logo'd: Yes
        Date and Size: 4/24/2012 21:38:30, 536576 bytes
        Other Files:
        Driver Provider: IDT
        HW Accel Level: Basic
        Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
        Static/Strm HW Mix Bufs: 1, 0
        Static/Strm HW 3D Bufs: 0, 0
        HW Memory: 0
        Voice Management: No
        EAX(tm) 2.0 Listen/Src: No, No
        I3DL2(tm) Listen/Src: No, No
        Sensaura(tm) ZoomFX(tm): No

        Description: Digital Output (S/PDIF) (IDT High Definition Audio CODEC)
        Default Sound Playback: No
        Default Voice Playback: No
        Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76C7&SUBSYS_103C2ACD&REV_1001
        Manufacturer ID: 1
        Product ID: 100
        Type: WDM
        Driver Name: stwrt64.sys
        Driver Version: 6.10.6400.0000 (English)
        Driver Attributes: Final Retail
        WHQL Logo'd: Yes
        Date and Size: 4/24/2012 21:38:30, 536576 bytes
        Other Files:
        Driver Provider: IDT
        HW Accel Level: Basic
        Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
        Static/Strm HW Mix Bufs: 1, 0
        Static/Strm HW 3D Bufs: 0, 0
        HW Memory: 0
        Voice Management: No
        EAX(tm) 2.0 Listen/Src: No, No
        I3DL2(tm) Listen/Src: No, No
        Sensaura(tm) ZoomFX(tm): No

        ---------------------
        Sound Capture Devices
        ---------------------
        Description: Microphone (2- Logitech Mic (Communicate STX))
        Default Sound Capture: Yes
        Default Voice Capture: Yes
        Driver Name: USBAUDIO.sys
        Driver Version: 6.01.7601.18208 (English)
        Driver Attributes: Final Retail
        Date and Size: 7/12/2013 06:40:58, 109824 bytes
        Cap Flags: 0x1
        Format Flags: 0xFFFFF

        Description: Stereo Mix (IDT High Definition Audio CODEC)
        Default Sound Capture: No
        Default Voice Capture: No
        Driver Name: stwrt64.sys
        Driver Version: 6.10.6400.0000 (English)
        Driver Attributes: Final Retail
        Date and Size: 4/24/2012 21:38:30, 536576 bytes
        Cap Flags: 0x1
        Format Flags: 0xFFFFF

        -------------------
        DirectInput Devices
        -------------------
        Device Name: Mouse
        Attached: 1
        Controller ID: n/a
        Vendor/Product ID: n/a
        FF Driver: n/a

        Device Name: Keyboard
        Attached: 1
        Controller ID: n/a
        Vendor/Product ID: n/a
        FF Driver: n/a

        Device Name: HP USB Multimedia Keyboard
        Attached: 1
        Controller ID: 0x0
        Vendor/Product ID: 0x0461, 0x4DD7
        FF Driver: n/a

        Device Name: HP USB Multimedia Keyboard
        Attached: 1
        Controller ID: 0x0
        Vendor/Product ID: 0x0461, 0x4DD7
        FF Driver: n/a

        Device Name: HP USB Multimedia Keyboard
        Attached: 1
        Controller ID: 0x0
        Vendor/Product ID: 0x0461, 0x4DD7
        FF Driver: n/a

        Poll w/ Interrupt: No

        -----------
        USB Devices
        -----------
        + USB Root Hub
        | Vendor/Product ID: 0x1022, 0x7807
        | Matching Device ID: usb\root_hub
        | Service: usbhub

        ----------------
        Gameport Devices
        ----------------

        ------------
        PS/2 Devices
        ------------
        + HID Keyboard Device
        | Vendor/Product ID: 0x0461, 0x4DD7
        | Matching Device ID: hid_device_system_keyboard
        | Service: kbdhid
        |
        + Terminal Server Keyboard Driver
        | Matching Device ID: root\rdp_kbd
        | Upper Filters: kbdclass
        | Service: TermDD
        |
        + HID-compliant mouse
        | Vendor/Product ID: 0x0461, 0x4D0F
        | Matching Device ID: hid_device_system_mouse
        | Service: mouhid
        |
        + Terminal Server Mouse Driver
        | Matching Device ID: root\rdp_mou
        | Upper Filters: mouclass
        | Service: TermDD

        ------------------------
        Disk & DVD/CD-ROM Drives
        ------------------------
        Drive: C:
        Free Space: 646.7 GB
        Total Space: 941.8 GB
        File System: NTFS
        Model: Hitachi HDS721010CLA632 SATA Disk Device

        Drive: D:
        Free Space: 1.5 GB
        Total Space: 11.9 GB
        File System: NTFS
        Model: Hitachi HDS721010CLA632 SATA Disk Device

        Drive: Q:
        Model: n/a

        Drive: E:
        Model: hp DVD A DH16ABSH SATA CdRom Device
        Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

        --------------
        System Devices
        --------------
        Name: PCI standard host CPU bridge
        Device ID: PCI\VEN_1022&DEV_1702&SUBSYS_00000000&REV_00\3&267A616A&0&C2
        Driver: n/a

        Name: Realtek PCIe GBE Family Controller
        Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_2ACD103C&REV_06\4&D57278E&0&0028
        Driver: n/a

        Name: Standard Enhanced PCI to USB Host Controller
        Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_2ACD103C&REV_11\3&267A616A&0&9A
        Driver: n/a

        Name: PCI standard host CPU bridge
        Device ID: PCI\VEN_1022&DEV_1716&SUBSYS_00000000&REV_00\3&267A616A&0&C6
        Driver: n/a

        Name: PCI standard host CPU bridge
        Device ID: PCI\VEN_1022&DEV_1701&SUBSYS_00000000&REV_00\3&267A616A&0&C1
        Driver: n/a

        Name: AMD USB 3.0 Host Controller
        Device ID: PCI\VEN_1022&DEV_7812&SUBSYS_2ACD103C&REV_03\3&267A616A&0&81
        Driver: n/a

        Name: Standard Enhanced PCI to USB Host Controller
        Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_2ACD103C&REV_11\3&267A616A&0&92
        Driver: n/a

        Name: PCI standard PCI-to-PCI bridge
        Device ID: PCI\VEN_1022&DEV_170A&SUBSYS_12341022&REV_00\3&267A616A&0&28
        Driver: n/a

        Name: PCI standard host CPU bridge
        Device ID: PCI\VEN_1022&DEV_1700&SUBSYS_00000000&REV_43\3&267A616A&0&C0
        Driver: n/a

        Name: AMD USB 3.0 Host Controller
        Device ID: PCI\VEN_1022&DEV_7812&SUBSYS_2ACD103C&REV_03\3&267A616A&0&80
        Driver: n/a

        Name: Standard OpenHCD USB Host Controller
        Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_2ACD103C&REV_11\3&267A616A&0&98
        Driver: n/a

        Name: PCI standard PCI-to-PCI bridge
        Device ID: PCI\VEN_1022&DEV_1709&SUBSYS_12341022&REV_00\3&267A616A&0&20
        Driver: n/a

        Name: AMD Radeon HD 6530D Graphics
        Device ID: PCI\VEN_1002&DEV_964A&SUBSYS_2ACD103C&REV_00\3&267A616A&0&08
        Driver: n/a

        Name: PCI standard PCI-to-PCI bridge
        Device ID: PCI\VEN_1022&DEV_780F&SUBSYS_00000000&REV_40\3&267A616A&0&A4
        Driver: n/a

        Name: Standard OpenHCD USB Host Controller
        Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_2ACD103C&REV_11\3&267A616A&0&90
        Driver: n/a

        Name: PCI standard PCI-to-PCI bridge
        Device ID: PCI\VEN_1022&DEV_1707&SUBSYS_12341022&REV_00\3&267A616A&0&10
        Driver: n/a

        Name: PCI standard ISA bridge
        Device ID: PCI\VEN_1022&DEV_780E&SUBSYS_2ACD103C&REV_11\3&267A616A&0&A3
        Driver: n/a

        Name: SDA Standard Compliant SD Host Controller
        Device ID: PCI\VEN_1022&DEV_7806&SUBSYS_78061022&REV_00\3&267A616A&0&A7
        Driver: n/a

        Name: PCI standard host CPU bridge
        Device ID: PCI\VEN_1022&DEV_1705&SUBSYS_17051022&REV_00\3&267A616A&0&00
        Driver: n/a

        Name: High Definition Audio Controller
        Device ID: PCI\VEN_1022&DEV_780D&SUBSYS_2ACD103C&REV_01\3&267A616A&0&A2
        Driver: n/a

        Name: AMD SATA Controller
        Device ID: PCI\VEN_1022&DEV_7801&SUBSYS_2ACD103C&REV_40\3&267A616A&0&88
        Driver: n/a

        Name: PCI standard host CPU bridge
        Device ID: PCI\VEN_1022&DEV_1704&SUBSYS_00000000&REV_00\3&267A616A&0&C4
        Driver: n/a

        Name: AMD SMBus
        Device ID: PCI\VEN_1022&DEV_780B&SUBSYS_2ACD103C&REV_13\3&267A616A&0&A0
        Driver: n/a

        Name: PCI standard host CPU bridge
        Device ID: PCI\VEN_1022&DEV_1719&SUBSYS_00000000&REV_00\3&267A616A&0&C7
        Driver: n/a

        Name: PCI standard host CPU bridge
        Device ID: PCI\VEN_1022&DEV_1703&SUBSYS_00000000&REV_00\3&267A616A&0&C3
        Driver: n/a

        Name: 802.11n Wireless LAN Card
        Device ID: PCI\VEN_1814&DEV_5390&SUBSYS_F0511814&REV_00\4&3C3D834&0&0020
        Driver: n/a

        Name: Standard OpenHCD USB Host Controller
        Device ID: PCI\VEN_1022&DEV_7809&SUBSYS_2ACD103C&REV_11\3&267A616A&0&A5
        Driver: n/a

        Name: PCI standard host CPU bridge
        Device ID: PCI\VEN_1022&DEV_1718&SUBSYS_00000000&REV_00\3&267A616A&0&C5
        Driver: n/a

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