Forum Discussion

Anonymous's avatar
Anonymous
12 years ago

Origin error Code #10048

Hello, Im trying to purchase the Sims 3 into the future, tried three payment methods. Neither of them work and I know I have the money in account, paypal and cc. 

6 Replies

  • I can't seem to buy the sims 3 Island Paradise. I've tried 3 credit cards and paypal. And i've used the same credit card to buy my other expansions on origin before. This is frustrating cuz i really wanna play Island Paradise )):

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    You need to contact a Customer Support game advisor for this

    Game advisors can be found through live chat.

    1. https://help.ea.com/en/contact-us/ 
    2. Set your language to US at the bottom
    3. Click on Contact a game advisor 
    4. Describe your issue with a few words
    5. Click on Find a Solution
    6. Select Product: ex: The Sims 3 or Origin
    7. Select Issue Type: ex: Billing/Purchasing or Account Management
    8. Select Platform: PC
    9. Click Find solution
    10. Scroll down and click I still need help
    11. Click Chat Now to chat with a Game Advisor

    With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

  • Anonymous's avatar
    Anonymous
    11 years ago

    i just spent over an hour talking to them in live chat....but the final way to slove it is to creat a new account but make sure u delete all pay method in your old

  • I just deleted all credit cards, opened new account, and same error, although the 1.10 shows up that they charged me now like 5 times