@clumsy972 Are you playing on a pc or mac? If you have a pc are you using the new EA app? If you bought Dragon Valley through EA you will not get a verification email. It will show up as owned and able to download it to the downloads tab in the game launcher. OR if your using the EA app all you have to do is in game is open options - open downloads dashboard and when you click install now and the pack should download AND install. Were you longed into your account when you bought the pack? The new EA app is now the DRM for pc users. Most pc functions in Origin have changed or may not work. Mac user still need Origin. In the EA app add-ons mine says you own this add-on. Thesims3.com site was acting slow but my EA app was showing correct. Most of thesims3.com stuff can be accessed through the game now.
I'm on a pc. I bought it through Origin but downloaded it through thesims3.com. Now it's just not showing in the 'expansions & stuff' tab in the launcher. I exited and logged out and restarted but it's still not showing up.
Thanks for the help.
@clumsy972 pc users NEED to use the new EA app. Running the game under the EA app you can do everything you need in game now. If you download the EA app installer you will notice Origin gets uninstalled - that's because you don't need Origin anymore. I just checked and thesims3.com site is giving me different information then the EA app. I have been using just the EA app for over 2 weeks now and the game is stable and playable. You need to get the game to version 1.69 either by patching or uninstall and install the download version from the EA app. Get the the game running THEN trouble shoot the pack. Right now your using the wrong DRM. The pack may be waiting in the downloads dashboard. I seem to remember unpatched games had trouble with some packs. Get the game to a point you can get into live mode. The rest may follow or might be simple to fix.
So I downloaded the app and now can't open my sims 3 launcher at all. I might be looking in the wrong places but I can't find the base game, my other expansions, or Dragon Valley.
Also I'm gonna stop responding for a bit because it's 130am.
@clumsy972 Please go back to using Origin. Windows users absolutely do NOT need to use the EA App, and in fact store content often doesn't work in the App. You can download the Origin installer from here:
For Dragon Valley, it wouldn't show up under Expansions & Stuff: that's only for expansions and stuff packs, not Sims 3 Store content. If you downloaded the world through the store, you need to install it through the launcher's Downloads tab, and then it should show up as one of the options when you choose to start a new save at the Main Menu. But again, it may not show if you're using the EA App.
If you open the launcher's Downloads tab and see a box icon rather than a thumbnail for DV, go into Documents >Electronic Arts > The Sims 3 > Downloads, delete the Dragon Valley Sims3Pack, and download a fresh copy.
