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Aeri_Berry1's avatar
Aeri_Berry1
12 years ago
Solved

Origin thinks The Sims 3 base game is installed but the file is not on my computer

Origin only has the option to uninstall the base game but I can't uninstall because it's not on my computer. Because it thinks it's already installed, I can't install it! I'm so frustrated! Please he...
pc
technical issues
  • Aeri_Berry1's avatar
    Aeri_Berry1
    12 years ago

    I've figured it out myself.

    For other people who have this issue:

    1. Go to Computer > Local Disk (C: ) > Program Files (x86) > Origin Games

    2. Delete the folder of the game/EP you need to install

    3. Return to your game library (it will still be there) and right-click the game/EP then select download or follow the same steps you would if you were to play it. The orange button show say Download.

    4. Download and install. 😕mileyvery-happy:

Anonymous's avatar
Anonymous
12 years ago
Approved

First re-install origin if that does not work then

For this you will need to contact Origin/EA support they will gladly help you whit this problem  https://help.ea.com/en/origin go here press contact as give information press I still need help at the bottom of the page and then press start live chat and you will get a live chat whit an EA agent that will be glad to help you 

if this helps pleas give XP to my account thanks

mark this as solution if it solves your question so others will know the answer when they come here 

Aeri_Berry1's avatar
Aeri_Berry1
12 years ago

I've already tried re-installing Origin as well as restarting my computer. I also uninstalled one of my EPs to try to see if it would realize TS3 wasn't installed.

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    Then 

    For this you will need to contact Origin/EA support they will gladly help you whit this problem  https://help.ea.com/en/origin go here press contact as give information press I still need help at the bottom of the page and then press start live chat and you will get a live chat whit an EA agent that will be glad to help you 

    if this helps pleas give XP to my account thanks

    mark this as solution if it solves your question so others will know the answer when they come here 

    • Aeri_Berry1's avatar
      Aeri_Berry1
      12 years ago

      I've figured it out myself.

      For other people who have this issue:

      1. Go to Computer > Local Disk (C: ) > Program Files (x86) > Origin Games

      2. Delete the folder of the game/EP you need to install

      3. Return to your game library (it will still be there) and right-click the game/EP then select download or follow the same steps you would if you were to play it. The orange button show say Download.

      4. Download and install. 😕mileyvery-happy:

      • Anonymous's avatar
        Anonymous
        11 years ago
        Approved

        I was having this issue with sims 4! I wanted to reinstall it because I was having so many glitchy issues with it, and so I hit install then left it alone, only to come back and realize it wasn't really installed! I tried to repair files since that was one of the few options. But I deleted the file as you said, and now it's finally downloading! agh thank you! 😕mileyhappy:😕mileyhappy:😕mileyhappy:

        update:

        I've downloaded the game (finally) but now, it's not letting me install ☹️ I've been told to repair game but it pauses repair and it isn't letting me resume! 

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