Pay pal purchase

Question

On Friday, I tried to use paypal to purchase a $20 pkg for my kids. It didn't work, so I did it again, still didn't work so I went to an alternative payment. Today I see on my bank account that there were 2 paypal purchases of $20 each along with a third charge on my cc because the first two didn't work or so I thought. So I ended up purchasing $60 worth of simpoints but I don't think we got all of them on their account --6,120 points!!! Please check on this issue for me and email me with an answer.

Answer

Since this is a public forum we cannot help you since it would involve accessing your account which we cannot do. In order to solve your problem you will need to speak with at game advisor at EA Customer support: https://help.ea.com/contact-us

1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.

You will not get emails to acknowledge posts here. That's not how forums work. You won't get notice of an answer, unless you set a subscription flag in your thread.

You will not get emails to acknowledge posts here.&nbsp; That's not how forums work.&nbsp; You won't get notice of an answer, unless you set a subscription flag in your thread.&nbsp; &nbsp;

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Pay pal purchase

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