Pre-ordered but Origin still says it has not been released

Stuck in a 50 min queue when I earlier asked an adviser can I download this at lets say 00:01 on the Friday and he said yes

---

@tashacho wrote:

I pre-ordered a digital copy of the Sims 3 Island Paradise, I live in Europe, it's the 27th, then why does Origin still says that it has not been released yet? Who can I actually contact? Because I had enough asking questions around in different forums

---