jgonz920 With the receipt, and hopefully a code attached, you might be able to get somewhere with EA customer support. It may be possible for a support rep to look up the code and figure out what happened to your purchase, then go from there. But keep in mind that Store content doesn't survive an account merge, so if it's somehow attached to a different account, there wouldn't be anything you could to to keep all your Store stuff.
Still, it's worth a conversation. I would strongly suggest using the live chat option rather than email. If you don't see it, try this link:
Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.
Alternately, try using the help site without being signed in. Some categories of issue allow you to proceed without an active login, and many of those offer the live chat option.
