Product code won’t work for MacOS on launch
I bought The Sims 3 via Steam almost a week ago, it was in a bundle including Pets,Generations, and Seasons. After transferring the CD Keys from Steam to Origin, it was successful. I downloaded the g...
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Hey people!
I recently bought Sims 3! yay. Everything was working including redeeming my CD Key on the Sims 3 website. I was able to download Sims 3 but when I opened the Sims 3 program. It asks for my CD Key for the like third time, and this time, it does not work. An error message pops-up. I have contacted 3 different EA representatives with questions asking why this is happening and they have not been useful at all. I was wondering if any of you could help me out?
Thank you so much for your time
@sparkling_aria7 When in the process of launching the game are you getting that message? I've installed in macOS numerous times, and while I need the codes for the install process itself, I've never been asked for it when launching the game. And you're downloading directly from Origin, not installing via disc, right?
Since you've entered this code successfully before, I take it you're not confusing the letter O with a zero or anything like that. Still, you can try copying and pasting the code into the box instead. Origin should show you the code before you install, or you can find it by right-clicking on the TS3 icon in your game library and selecting Game Properties.
Please also make sure that you're using the key that is being requested. In addition to the base game, each pack has its own code, and perhaps it's one of those codes that's being requested.
On a similar note, did you buy the base game as part of a bundle, and if so, what was in the bundle? There have been issues with some of the later bundled disc copies that only came with one code for both the base game and the included pack(s).
If none of this helps, let me know, and I'll ask if someone else can help. Please let me know which packs you've installed, if any, and what version of macOS you're running. You can check by clicking on the Apple icon in the upper left corner of your screen and selecting About This Mac.
- @puzzlezaddict macOS 10.14.5
Thank you so much for the response! I am directly downloading from Origin.
Yes, my code does pop up right before I installed. I am able to "copy it to my clipboard" which I do. I installed Sims 3 with the code, and it worked. I am able to load the Sims 3 launcher, that has the play button and shows custom content, etc. I am able to press the play button on the Sims 3 launcher, and then a new window pops up with a Sims 3 logo loading. Then there is the final prompt for the "registration code" again and anything I type does not work.
I have purchased the base game + University Life bundle, which comes with two codes. I tried entering both codes manually, through copy paste, and neither of them work.
EA_JasonEA SPORTS FC™ Team
@sparkling_aria7 I'll send you a DM in a bit 🙂
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