Forum Discussion

r34rdon_821's avatar
6 years ago

Product code won’t work for MacOS on launch

I bought The Sims 3 via Steam almost a week ago, it was in a bundle including Pets,Generations, and Seasons. After transferring the CD Keys from Steam to Origin, it was successful. I downloaded the games and everything worked perfectly upon launch of the game where it asked for the registration code again, which I entered numerous times, every time I would click “done” the prompt would close and then ask me to re-enter the code again in a never ending loop. I’ve contacted support 3 times trying different solutions every time with no progress made. The last support team member told me that this was a reoccurring issue with many people with The Sims 3.

35 Replies

  • Yubinm826's avatar
    Yubinm826
    6 years ago
    @puzzlezaddict I'm terribly sorry, but now it is telling me that there is a problem with verifying ownership of the game and wants me to reinstall it, but when I reinstall, the same problems will simply appear again. Are there any solutions for this problem? Thank you so much.
  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    6 years ago

    Hi @Yubinm826 ,

    I just merged a bunch of posts into this big thread to keep everything in place 🙂

    I'll @Yubinm826 make @Yubinm826 sure @Yubinm826 to @Yubinm826 tag @Yubinm826 you @Yubinm826 so that you know where your post went 😉

    As you can see in the thread, I've seen this issue before and whilst I might not be able to solve it for you directly, I can give you these tips to resolve it with our support team.

    1. Contact our support team via https://help.ea.com/en/contact-us/
    2. Click the correct boxes for your problem
    3. Let them know that your issue is that the code prompt keeps popping up and that it's not accepting your code
    4. Ask them if the code that you are entering is the correct code and if it is the correct code (and it's not working) then ask them to replace to code to see if that works
    5. Report back here and lets us know how it went