Product key for The Sims 3 Ambitions not working as it has 'already been activat

@SweetStarSage733  You'll definitely need to contact EA customer support for help.  Try this link:

https://help.ea.com/en/contact-us/?product=the-sims-3&platform=mac&category=manage-my-account&issue=find-missing-game

The page should already have selected Manage my account > Find missing game, but if not, choose those categories.  Live chat should show up under the email form.

It's also a good idea to take a photo showing the Ambitions disc, its case, and the product code; you can upload this to the form when you submit the live chat request.

Thanks a lot for a working link, finally! <3

Unfortunately they could not help even though I have the disc and everything.

Hey there @SweetStarSage733,

If your code is showing as already used, it does sound like this code was redeemed previously to an older EA account instead of the one you're currently logging in with- you'd need to locate the login details for that older EA account and you'd see Ambitions available in your game library to install and play again.

If you need further help locating that old account, live support can help you locate the login details- you can provide that original game code to live support as @puzzlezaddict has mentioned and they can locate which account your code is registered to. You will need to verify that you own this older account before the live support team can help you regain access to it, if you're not able to verify that you're the original owner of that account, live support won't be able to help you get logged in again. If you have any further issues with live support, please be sure to let me know!