Purchased Product Unable to Download
Hi, I downloaded the Sims 3 Expansion Hidden Springs. The payment and what not has all gone through and I have the most up-to-date origin client. First up, the whole process for this has been an en...
Forum Discussion
Check your purchase History: https://store.thesims3.com/purchaseHistory.html if it's there for you to download.
If it's not, contact customer support
They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
