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cameroman1981's avatar
cameroman1981
2 years ago
Solved

Purchased worlds not downloading on sims 3

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Other (Please Describe) ...
technical issues
the sims 3 store
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @cameroman1981  Please try installing the worlds in a clean Sims 3 user folder.  Move the entire existing folder out of Documents > Electronic Arts and onto your desktop; if it copies instead of moving, or you get an error when trying to move it, stop here and let me know.

    Otherwise, open the launcher to spawn a clean folder.  Download one world and install it, then see whether it loads in-game.  If it does, download and install your other worlds, one at a time, and test them too.  If everything works, you can install the rest of your Store content, then move any saves or other content you'd like to keep from the old Sims 3 folder to the new one.

Kerry_Lady's avatar
Kerry_Lady
2 years ago

@cameroman1981 This is exactly what happened with me when I tried to re-install the cash register for the pet store.  I did exactly what you did (uninstalled, reinstalled, cleared cache, etc) & now I can't even download the expansions, stuff packs, or things that I've purchased.  From what I've read this issue first came up months ago (at least as far back as March) but EA has done nothing to fix this & is basically ignoring everyone who is reporting this problem. I've submitted a ticket & haven't heard anything from them, not even an auto reply stating my issue has been received. 

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