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11 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @Haanbeii  It's a good idea to run a couple of basic checks on your Windows system files.  Here's how:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
    • Post the message you receive here

    If that doesn't help, replace all the VC++ runtimes at once.  Here are instructions:

    https://answers.ea.com/t5/Technical-Issues-PC/64bit-version-wont-run-on-my-64bit-system/m-p/8798443#M167830

    If that doesn't help either, let me know, and I'll see if I can get a second opinion.

  • Haanbeii's avatar
    Haanbeii
    6 years ago

    I've attached images of what I got fore both scans. None of these options worked.

    edit: forgot to tag @puzzlezaddict 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @Haanbeii  Okay, try uninstalling Origin and reinstalling.  Clear Origin's cache first, then uninstall "the hard way."

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

    Instead of the usual Origin download, use the full installer.  This is a direct download link:

    http://download.dm.origin.com/origin/live/OriginSetup.exe

    Run it as an admin: right-click on the downloaded file and select "Run as administrator."

  • Haanbeii's avatar
    Haanbeii
    6 years ago

    @puzzlezaddict That just gave me the same error with the setup, so I'm thinking it has to be some sort of problem with my system or what is installed, because another program wouldn't work either.

    I tried a system refresh, but at some point it stopped with an error. I don't remember what it was, if it even said what the problem was in the first place, so I wonder if that might have a connection.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @Haanbeii  Uninstall Origin "the hard way" again—even if it didn't fully install, be sure to remove any files that did appear.  Then create a new admin user account on your computer and try installing it through that account.  Be sure to use only letters and numbers, no special characters, accents, etc. in the username.

    If you succeed in installing Origin in the new user account, you can test your games in the regular account.  But if they still don't work, try launching them in the new account too.

  • Haanbeii's avatar
    Haanbeii
    6 years ago

    @puzzlezaddict I tried installing it, but it still didn't work. I couldn't find the Origin folder in uninstall folder in regedit (the one with all the steps), so I don't know if that made a difference.

    I tried to see if I could open The Sims 4 and get the 'cannot run without origin' message, but I got the 0xc00007b error. When I first uninstalled Origin, I got this error message, so I don't particularly understand why it suddenly stopped working. Maybe I should just get another computer only for the Sims.... :/ Luck is not on my side.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @Haanbeii  Please check the status of the .NET Frameworks on your computer.  Hit Windows key-R and enter "appwiz.cpl" without quotes.  In the File Explorer window that opens, click "Turn Windows features on or off."  You should see something like this:

    Please screenshot the same section and upload it.  (You can use Windows key-shift-S and drag your cursor over the section of screen you want to capture.)


    @Haanbeii wrote:

    I tried a system refresh, but at some point it stopped with an error. I don't remember what it was, if it even said what the problem was in the first place, so I wonder if that might have a connection.


    I'm also curious what option you used, when it stopped, and what error it threw.  Even if you don't remember exactly, just list as many details as you can.  And yes, it could definitely have a connection.

  • Haanbeii's avatar
    Haanbeii
    6 years ago

    @puzzlezaddict If i could remember, I'd tell you ASAP. I did a 'keep personal files', which is all I can remember, since my memory is getting a little bit bad.

  • Updating DLL method of fixing this error is a bit complicated but it can resolve the issue caused by 0xc000007b error for sure. This method includes replacing a file called xinput1_3.dll inside the C drive. This file can be corrupted or overwritten with some other version which results in causing this error. To fix this issue, follow these instructions.

    • Download dll xinput1_3.dll from DLLME (Google it)
    • Extract these files using a compression tool called Winrar.
    • Copy the xinput1_3.dll file from the extracted folder and paste into C:\ Windows \ SysWOW64. When prompted for replace, click on Copy and Replace and that’s all.

    Fix step by step tutorial https://geeksadvice.com/fix-the-application-was-unable-to-start-correctly-0xc000007b-error/

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