Re: Activation

the world  should be in your the sims 3 my store account-purchase history download from there , for refunds you need to talk to a CS rep info further down for that

Guide store worlds and how they work inculding how to redeem your codes

http://answers.ea.com/t5/The-Sims-3-Store/Guide-Sims-3-Store-Worlds/td-p/1589911

1.https://help.ea.com/en/contact-us/

 2.Click on the orange NEXT button

 3.Select a platform  

4.Click on the orange NEXT button  

5.Select a topic and describe your problem in a few words  

6.Click on the orange NEXT button  

7.Click Chat Now to chat with a Game Advisor

guide on how to contact CS

 http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...