No I haven't moved any files. I've tried to buy sim points through thesims3.com and through Origin. Every time the transaction doesn't go through and says I need the the sims 3 starter pack. ☹️
I could buy points via mobile phone on thesims3.com site but I'm not doing that. Not the same offer and I don't want any extra bills to the phone.
@Baroness01 My contact wants you to contact EA customer service as they feel something is not right in your account and if so they can correct the issue. They tried it on an account w/o the sims 3 and got the same message but the purchase did complete. That is a far as it can go from this end now it's time to get support to check your account which we can't do here.
Thank you Robert. I think I've fixed the problem myself as I can now purchase simpoints. I believe it was my ad blocker messing things up. Once I turned that off the purchase went through as normal.
@Baroness01 Thank you for posting your solution. It's good to know for the next person.
I'm in the same boat. I don't even think I have an adblocker on my computer, but for months now I haven't been able to buy SimPoints. It just redirects me to Origin's site, but then nothing loads up. This is beyond frustrating. I wish EA would still pay attention to those who still play Sims 3
I have the same problem. It won't process my payment.
