@Fanta_exotic12 What happens when you try to have your sims travel? Please let me know at what stage this fails, and what you see on-screen at the time. Please also let me know whether you have any mods installled. It's fine if you do; I just need to know which ones.
my family can´t travel and go to university. it crashes during launch every time. the mods i have are traveler, overwatch, porter, portrit panel, errortrap, woohooer, no intro, acne, attend uni online, ask for attention, random sims fixes. but my problem existed before i installed the any mods, i have tried to remove the mods, uninstall and installed. i have tried everything even contact ea for 5 days straight and they couldn't fix it.
@Fanta_exotic12 As a test, please start a new save and have some sims travel there. This will distinguish between problems with your existing save and more global ones, for example the game might not be able to create the files for the destination world.
Keep your NRaas mods in place, but for now at least, remove the others.
@Fanta_exotic12 Have sims in the affected save traveled to any of these worlds before? If so, please remove the .nhd files associated with these worlds, just as a test. Go into Documents > Electronic Arts > The Sims 3 > Saves, and you'll see a folder with your save name. Inside that folder will be one .nhd file for each world that save has simulated. Don't remove the one for the homeworld, just the others, then try to travel.
If this works, your sims will land in a fresh copy of that world. You don't need to save your progress if you don't want to; the point here is to find out whether this works.
If this doesn't help, or your sims have never visited the worlds in question, try running an NRaas MasterController town reset. Click on City Hall and select NRaas > MC > Town Options > Reset Everything. It may take a few minutes for the process to complete, depending on the speed of your computer, and it'll let you know when it's done. When it is, use "save as" to rename the save (so the original remains intact as a backup), quit, delete the usual five cache files, reload, and see whether your sims can travel.
For reference the cache files are in Documents > Electronic Arts > The Sims 3, and these are their names:
It's best to delete them every time you quit the game or it crashes, at least while troubleshooting.
@Fanta_exotic12 Let's try to lower the stress on the game engine as much as possible. Use the version of the save where you ran the MC reset already.
It's a good idea to use "save as" (again) to rename the save before traveling, so you have the original as backup should you need it again. There's always a chance your sims get stuck on vacation, with the game refusing to load the homeworld just as it's refusing to load the vacation world now. So this way, you can revert to the backup if necessary, and all you'll lose is the time you spent playing through the vacation.
If this doesn't help, please load your save again, put Sims 3 in windowed mode, open the Task Manager, and see how much RAM the game is using. Play forward for a few sim-minutes, then send your sims traveling, and watch RAM use. Let me know what you find, both the initial value and how it changes as the travel transition proceeds and then crashes.
@puzzlezaddict wrote:@Fanta_exotic12 Let's try to lower the stress on the game engine as much as possible. Use the version of the save where you ran the MC reset already.
- Empty out your sims' inventories as much as is reasonable. Having a few items is fine, but not much more.
- Save the game immediately before you want your sims to travel.
- Exit to the Main Menu and lower all the graphics settings to the minimum. Turn off the in-game shopping experience and the interactive loading screens as well, then quit to desktop.
- Delete the five cache files in your user folder again.
- Take your computer completely offline. If you play through the EA App, you can sign in and put it in offline mode before disconnecting your computer and launching the game.
- Load the game, and once the clock has run for a few sim-minutes, send your sims traveling right away.
- Once they arrive in their destination, use "save as" to rename the save, then quit. If you want, you can first exit to the Main Menu and raise the graphics settings again, but be sure to quit to desktop before reloading the save.
It's a good idea to use "save as" (again) to rename the save before traveling, so you have the original as backup should you need it again. There's always a chance your sims get stuck on vacation, with the game refusing to load the homeworld just as it's refusing to load the vacation world now. So this way, you can revert to the backup if necessary, and all you'll lose is the time you spent playing through the vacation.
If this doesn't help, please load your save again, put Sims 3 in windowed mode, open the Task Manager, and see how much RAM the game is using. Play forward for a few sim-minutes, then send your sims traveling, and watch RAM use. Let me know what you find, both the initial value and how it changes as the travel transition proceeds and then crashes.
merry christmas, i have abandoned the family, but many thanks for your help anyways
