Re: [CURRENT ISSUE 64-bit] Base game incompatible with expansion pack error
@puzzlezaddict I removed the version.tag file, and It still won't work. It's making my screen tiny and rainbow wheeling, and not responding. I don't know what else to do.
Forum Discussion
7 Replies
@puzzlezaddict I tried playing around with the moving files suggestion you made before. The game works only when I DON'T re-download my purchased worlds (Roaring Heights, Lunar Lakes, Dragon Valley, Riverview) from the download manager and completely leave them out of my game. When I do try to download them into the game, the game acts like it's loading, goes black, disappears and makes everything on my screen tiny and rainbow wheels. Is there any way to fix this?
@xXHOLYSHIZZLEXx Is the base game icon along the bottom of the launcher grayed out or colored in? If it's grayed out, please repair the game in Origin: open your game library, right-click on the Sims 3 icon, and select Repair.
Otherwise, do you have iCloud enabled and set to automatically sync the contents of Documents? (I can't remember whether I asked you specifically.) If so, please eitehr disable iCloud entirely or disable the auto sync feature. This article is for a different issue, but the relevant settings are the same:
https://bluebellflora.com/2017/02/06/sims-3-and-sims-4-not-loading-save-games/
If that doesn't help, please try playing while your computer is not connected to the internet. You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable.
And please download and install fresh copies of the worlds directly from the store site, not from in-game; don't use existing downloads either.
Is anyone experiencing problems with the sims 3 pets pack only?
@Livia105 Some people are having trouble playing with pets. I'm not aware of any issues with installing the pack or loading its other content though. What issues are you seeing?
- @puzzlezaddict I asked the Ea assistance and now everything is fine! It was not being recognised as part of the Sims 3 64bit and metal, but still appeared only under the 32bit version!
Hi - I was hoping somebody could help me on here as EA Support has been useless. I have a number of EPs on my Sims3.com account but they won't transfer to Origin so that I can play on Sims3 64bit & Metal version. In Origin it has listed that I have to Download one version and then another version is Unlocked (image attached). Could someone give some insight? Thank you
@angi3b33 It looks like Generations, in your screenshot, is already installed. Is it not loading in-game?
The two copies of a given pack in your and most players' game libraries is a side effect of the way the 64-bit versions were added to people's accounts. There's only one version of each pack, it just appears twice, once as a useless entry that says "unlocked." There's nothing you need to do here.
If you happen to own a pack that only shows up as unlocked, no second entry with a Download button, you'll need to contact EA support (again) and request that the "entitlement," as it's called, for the 64-bit version of that pack be added to your account. Despite what support may have told you, this is simple, and support reps have been doing it since the 64-bit version was released.
