@Livia105 Some people are having trouble playing with pets. I'm not aware of any issues with installing the pack or loading its other content though. What issues are you seeing?
Hi - I was hoping somebody could help me on here as EA Support has been useless. I have a number of EPs on my Sims3.com account but they won't transfer to Origin so that I can play on Sims3 64bit & Metal version. In Origin it has listed that I have to Download one version and then another version is Unlocked (image attached). Could someone give some insight? Thank you
@angi3b33 It looks like Generations, in your screenshot, is already installed. Is it not loading in-game?
The two copies of a given pack in your and most players' game libraries is a side effect of the way the 64-bit versions were added to people's accounts. There's only one version of each pack, it just appears twice, once as a useless entry that says "unlocked." There's nothing you need to do here.
If you happen to own a pack that only shows up as unlocked, no second entry with a Download button, you'll need to contact EA support (again) and request that the "entitlement," as it's called, for the 64-bit version of that pack be added to your account. Despite what support may have told you, this is simple, and support reps have been doing it since the 64-bit version was released.
