Hi - I was hoping somebody could help me on here as EA Support has been useless. I have a number of EPs on my Sims3.com account but they won't transfer to Origin so that I can play on Sims3 64bit & Metal version. In Origin it has listed that I have to Download one version and then another version is Unlocked (image attached). Could someone give some insight? Thank you
@angi3b33 It looks like Generations, in your screenshot, is already installed. Is it not loading in-game?
The two copies of a given pack in your and most players' game libraries is a side effect of the way the 64-bit versions were added to people's accounts. There's only one version of each pack, it just appears twice, once as a useless entry that says "unlocked." There's nothing you need to do here.
If you happen to own a pack that only shows up as unlocked, no second entry with a Download button, you'll need to contact EA support (again) and request that the "entitlement," as it's called, for the 64-bit version of that pack be added to your account. Despite what support may have told you, this is simple, and support reps have been doing it since the 64-bit version was released.
