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puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

Re: DeviceLog Empty

@valentineNANA  The unrecognized graphics card can be annoying but doesn't prevent Sims 3 from running well, so the first step is to get it working again.  For that, please repair the game: open your EA App game library, click Sims 3, and select Manage > Repair.

Next, apply the Alder Lake patch to TS3.exe, or use one of the other workarounds for the Alder Lake (and newer) issue covered in the accepted solution of this thread:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-won-t-open-Alder-Lake-Intel-12th-gen-CPU/m-p/11057820#M248615

Before doing anything else, test the game, and let me know whether it runs.  Check the DeviceConfig.log again to see whether Sims 3 is using your Intel iGPU or the Nvidia card, also fixable if necessary.  I can help you get your Nvidia GPU recognized too; if you want help adding the card manually, just ask.

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  • valentineNANA's avatar
    valentineNANA
    2 years ago

    I installed the patch and woah, thanks a lot! I heard about it before but I didn't realise I needed that for my laptop. Thank you, it launched my game!

    I think it uses Nvidia. I had the "graphic card not recognised" pop up after it was done launching. 

    I don't want to mess up my game once more, what can I do to make the game recognise my graphic card? Here's my graphic device info:

    === Graphics device info ===
    Number: 0
    Name (driver): NVIDIA GeForce RTX 3050 Ti Laptop GPU
    Name (database): NVIDIA GeForce RTX 3050 Ti Laptop GPU [Found: 0, Matched: 0]
    Vendor: NVIDIA
    Chipset: Vendor: 10de, Device: 25a0, Board: 1c5c1043, Chipset: 00a1
    Driver: nvldumd.dll, Version: 31.0.15.4633, GUID: D7B71E3E-66E0-11CF-EA61-533C0EC2D235
    Driver version: 4633
    Monitor: \\.\DISPLAY1
    Texture memory: 32MB <<OVERRIDE>>
    Vertex program: 3.0
    Pixel program: 3.0
    Hardware TnL: 1

  • valentineNANA's avatar
    valentineNANA
    2 years ago

    Hello again,

    I somehow did it and patched up my game with the ts3 gpu patch from nexus mod. I can't thank you enough for the first patch you told me. Thank you a lot!! 

  • julierezende's avatar
    julierezende
    2 years ago

    Hello!

    Can you tell me how i can acess my graphics device info the same way you did?

    Thanks

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @julierezende  The Graphics device info listed is in DeviceConfig.log, in Documents > Electronic Arts > The Sims 3.

    If you'd like help getting your card recognized, please post that same section of the log.

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