Forum Discussion

3 years ago

Solved

Re: EA App Won't Launch Sims 3

Hey I have a windows 11 and did exactly that, but, it won't work at all still? I investigated the Dx txt file I attached below and it says Direct X 12?? But the link you sent I thought was 9? I launc...

DxDiag.txt82 KB

technical issues

puzzlezaddict
3 years ago
@casualfan0 I've split your post into its own thread since you don't appear to have the DirectX 9 issue, both from your description and from the dxdiag. By the way, your computer has DX12 installed by default, but Sims 3 uses DX9, and the two runtimes can coexist. The game can't use DX12 though, hence the need to install DX9 if it's not already present.

For the issue itself, try forcing Sims 3 to launch in windowed mode. Go into Documents > Electronic Arts > The Sims 3, open options.ini, search for fullscreen , and set it to 0 (zero).

If that doesn't help, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.

Look for an error that happened at exactly the time of your most recent attempt to launch Sims 3, specifically after you've done the above. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

puzzlezaddict

Hero+

3 years ago

@casualfan0 With the MELE, as with most newer EA games, you can own the game through Steam and NOT the EA App, and the App is telling you that you need to manage and play the game through Steam. That's the reason for the Steam logo.

This is not the case with Sims 3. Since the game is showing in your EA App library, I take it you've registered your Steam CD Keys, and that has the same effect as if you'd registered hard copies, or if you'd bought directly from EA for that matter. That is to say, you now own the game outright in the EA App as well as in Steam. It's just the way most of these older games work.