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Fanta_exotic12's avatar
Fanta_exotic12
3 years ago
Solved

Ea says I don’t have the sims 3 base game

Hello so I recently moved my origin account to the new ea site and now I’ve noticed that ea thinks that I don’t own the sims 3 base game because I have a choice that says (buy the sims 3 base game) ...
pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hey there @Fanta_exotic12,

    Let's try clearing the cache for the EA app with these steps. 

    If the EA app is still prompting you to purchase the base game again once you've done this, please run an EA Error Report and attach the Report ID to your post here for me. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hey there @Fanta_exotic12,

Let's try clearing the cache for the EA app with these steps. 

If the EA app is still prompting you to purchase the base game again once you've done this, please run an EA Error Report and attach the Report ID to your post here for me. 

Fanta_exotic12's avatar
Fanta_exotic12
3 years ago

Thank you, i have now made a report since the cache clearing didn’t work.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Fanta_exotic12 

    Would you attach your Report ID here in the thread for me so we can get some more info on that error report please? 

      • EA_Solaire's avatar
        EA_Solaire
        Icon for Community Manager rankCommunity Manager
        3 years ago

        @Fanta_exotic12 

        Once you submit the error report and it's completed, you'll receive the Report ID. 

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