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Fanta_exotic12's avatar
3 years ago
Solved

Ea says I don’t have the sims 3 base game

Hello so I recently moved my origin account to the new ea site and now I’ve noticed that ea thinks that I don’t own the sims 3 base game because I have a choice that says (buy the sims 3 base game) ...
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hey there @Fanta_exotic12,

    Let's try clearing the cache for the EA app with these steps

    If the EA app is still prompting you to purchase the base game again once you've done this, please run an EA Error Report and attach the Report ID to your post here for me. 

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