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Re: Error Code 16, corrupted saves

Every time we try to save our Sims 3 game on our Windows 10 computer we get an error 16 message. I have tried all the fixes for the error, nothing has worked and we cannot figure out what is causing this issue. 

help please!!  We have left the game running as we keep losing our place and it resets the game. 

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    @80552a83233a1346  Is OneDrive running on this computer?  Even if you think it's not, it could still be interfering.  If it IS running, try pausing syncing, now, to see whether you can save.  To see the option, right-click the cloud icon in the lower-right corner of the screen, or perhaps hidden in the Tray (^ icon).

    If OneDrive is not running, please make sure your user folder isn't pointed there anyway.  Search in Windows for Command Prompt, open it, and enter this command:

    reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal"

    Then post the result.  You can write [username] instead of your actual username if you want, but please leave the rest intact.

  • After typing in both of those, the result is the same. 

    “The system cannot find the path specified”

    I have suspended all One drive operations on this computer. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    @80552a83233a1346  To be clear, you entered this entire command?

    reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal"

    If you open the registry and check the Personal value, as described here:

    https://support.microsoft.com/en-us/topic/operation-to-change-a-personal-folder-location-fails-in-windows-ffb95139-6dbb-821d-27ec-62c9aaccd720

    what do you see?  I'm not suggesting you change anything, yet, but the above command is a shortcut to finding this value, so you can just go find it directly.

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