Re: I think my account was stolen
@Vvika150 The first thing to try is clearing all of your browser caches, just in case that's the issue. Be sure to uncheck the box(es) to preserve data for favorite sites. Then try to login on an EA site without going through any Sims site first, i.e. go directly to EA.com.
If this doesn't work, you'll need to contact EA customer support for help. There are procedures in place to recover a lost or stolen account, but you'll need to be able to prove ownership. For example, a credit card statement or receipt from a purchase would be helpful.
https://help.ea.com/en/contact-us/
Here's the account recovery form, in case you need it:
