Re: Invalid email/password error

this is happening to me as well. 

I renamed folder, cleared cache, deleted the file with my email address...

now my game is reset with no more sims=( I have to start all over!

This is not working for me at all. None of it.

 contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

I have not tried to rename the folder in documents. Please explain how to do this and what to name it. Thank you. 

I am having the same issue since yesterday. Steps I've tried to resolve it include:

a) "Changing" my password - I simply went and re-entered my old password as a new one;

b) Cleared my caches and cookies in Windows Edge and IE;

c Deleting the e-mail file in ''downloads'''

d) Deleting any items that I downloaded from the exchange in the last session where I could access online features in-game.

In summary: I am able to log into the Sims forums and Origin with my ''old email and password'' but when I try to log in through the game launcher I get a ''email or password invalid message''.

I have tried to contact an EA advisor; the waiting time states ''0 minutes'' and if you click on it it throws you back to the previous screen.