Re: Missing numbers from serial code

first did you get the limited edition ? there will be two codes one for the limited edition content 16 digits and one for the game 20 digits check your emails

contact CS as they can deal with codes

They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html