Go to your launcher.
Click on expansions and stuff.
Make sure they are all checked.
This should fix the problem, I think.
I am having the exact problem. I haven't played since early 2016. I just downloaded Origin and the base game. It recognized that I had bought "stuff" packs, but not my expansion packs. They were bought in 2015, registered, and installed. i am on a new computer now. Origin doesn't recognize that I had them and only gives me the option to buy again. I tried redeeming the codes again but of course it says they were already used. I've tried everything on this thread, including a repair.
I just had the exact same problem & followed @evelcheck753 earlier advice, which worked great for me. I unchecked all my Sims games & expansion packs in the launcher and then rechecked them before starting the game again. Suddenly all my packs were visible in my game. Good luck!
EA StaffThanks for sharing your experience with the community!
If @LindiOutOfAfrica's suggestion to uncheck and check everything worked, you might want to give their post some XP to say 'thank you' 😉
Welcome to Answers HQ,
-Mai
EA StaffSorry for the waiting @nesliklc, to uncheck / check you would need to open your launcher and go to the Expansions & Stuff tab.
There, you will find the list of installed packs. In the 'Active' column, uncheck all the boxes:
Then, check them again:
After that, try to launch your game again 🙂
Good luck!
-Mai
