Re: Payment error

I am experiencing a similar problem except it says processing for about a month and I cant seem to get any help downloading the content as it will not download. I tried opening multiple help cases. Any help?

WellsGirls 

I'm afraid we're not able to look into purchase issues here on the forums since we can't access your billing details.

You'll want to speak with live support for assistance on this- please submit a brand new help request on the site and select live chat. If you're not seeing a live chat option, try selecting different topics or issues.