@eyokom02 Are you able to download and install Monte Vista from the Sims Store: http://store.thesims3.com/montevista.html?categoryId=12642§ion=UpSell? Please note you would need to log in with the same account you redeemed the code under.
Let us know how you get on!
yes, ive tried everything i bought the monte vista combo disc with hidden springs..hidden springs downloaded just find, but monte vista didnt and it wont even show up on the account all it says is enter code and i do and it just keeps saying code redeemed. ive logged into my account where i redeemed the codes and monte vista shows up nowhere and will not let me do anything with the disc or code.
@eyokom02 In this case please contact an Advisor as they can check the code and your account to see what exactly might be going on there:
1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next'
6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.
