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Anonymous's avatar
Anonymous
12 years ago

Re-regeristing my games and getting downloads back

I have re-installed my games on my new computer, I cannot register the games on my new account because they had been registered on the old account name I had (which I cannot remember what name and email I had for it), I also cannot download my Hidden Springs disk that was bought and paid for at walmart because it says the redeemtion code has already been used. It has been about 1 1/2 years since I have been able to get my Sims 3 and all expansion packs downloaded to another computer so I am in need of some help to get back everything I had before, but as I said I can't remember what my old username was and apparently the email address that I thought I had for it is not the coorect one

3 Replies

  • Anonymous's avatar
    Anonymous
    12 years ago

    You need to download origin https://www.origin.com/en-us/download

    You can then open origin from desktop and you will find all your games that you already registered and there will be download versions of your games. You can still use the discs or your download versions.

  • Anonymous's avatar
    Anonymous
    12 years ago

    and if you cant rememeber your account info contact EA

    Game advisors can be found through live chat.

    1. https://help.ea.com/en/contact-us/ 
    2. Click on the orange NEXT button
    3. Select a platform
    4. Click on the orange NEXT button
    5. Select a topic and describe your problem in a few words
    6. Click on the orange NEXT button
    7. Click Chat Now to chat with a Game Advisor
  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    12 years ago

    once you get your account sorted you will log into your the sims 3 account then mystore account-purchase history download hidden springs ffrom there and install it

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