@MisterLaTay When you load the EA App, does your game library load normally? If not, let me know what you see.
Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Yes, the EA App itself runs normally now. It was a bit funky at the first 1-2 days after the update that cause the app to stopped function. But after reinstalled everything, both the Sims games still not working. It leaves other games like SimCity 4 and Mirror's Edge playable without problems at all.
@MisterLaTay Please post a dxdiag.
Here you go.
@MisterLaTay I was actually asking for the entire dxdiag, saved as a text file. This screenshot has barely any information, and almost nothing useful, as opposed to the much longer full report. However, in this particular case, your issue with Sims 3 at least is clear: you have a 12th-gen Intel processor on which Sims 3 doesn't start correctly. Please see the accepted solution of this thread for workarounds:
For Sims 2, please create a new thread in the Other Sims Games forum:
https://answers.ea.com/t5/Other-The-Sims-Games/bd-p/other-sims-games-en
I don't know enough about the game to help with it, but there are others on that forum who do. Please attach a dxdiag (the whole text file) when you post there.
@puzzlezaddictOk, here is the text version one.
Also, the problem with Alder Lake Intel 12th gen CPU was resolved before about a year ago. I am confused why this happen again now. Should I expect this problem to happen every time the EA App has its major update or something? That would be so annoying.
@MisterLaTay The Alder Lake issue was never resolved, at least not for Sims 3. There was a rumor it had been, but I only saw a couple of reports, and most of the affected users still needed a workaround. From the number of posts about it, including on new machines and fresh installs of Windows, it's clearly still an issue. And from the error reports in your dxdiag, it's clearly your issue as well.
@MisterLaTay If you fixed the issue before now, you likely ran the Alder Lake patch. The patch should work indefinitely, but its effects are undone if you uninstall and reinstall the game, or if you repair it (or if the EA App decides to repair it). I don't know what happened in your particular case, but I wouldn't be surprised to hear that the App ran a repair for no apparent reason.
The problem is absolutely, definitely, the CPU, or rather something about the CPU that doesn't get along with the game. Some processors are always affected, and some never are, but in over two years, I have yet to see a case where one particular model is affected only some of the time. No update or driver has had any effect.
Good evening @puzzlezaddict,
You seem to be in the know-how of everything EA related. 🙂
It has been a while in fact years since I have played Sims 3 and finally brought out my old gaming laptop out of its dusty confines.
(banned from use from my EX ha-ha)
Is Sims 3 still able to run on the new age software? as I was looking at purchasing (see below this comment), unless you have something better to recommend?
why a surface, I am looking for something that can keep up with running games whilst I work away from home two weeks of a month at a time including running a lot of excel sheets/PowerPoint.
looking forward to hearing from you.
Regards,
Rhiannon.
@2012rhiannon Please link the product page for the laptop you're considering. There are a few different configurations, some of which would be better than others.
Having said that, none of the current Surface models are very good for gaming as far as I've seen. You'd be a lot better off with a lightweight gaming laptop, for example one of these (with an Nvidia graphics card):
https://rog.asus.com/laptops/rog-flow/rog-flow-z13-2022-series/spec/
I'm not saying you couldn't play on a Surface, only that depending on the exact hardware, performance could be compromised a little or a lot. Not knowing your budget or other features that matter to you, I wouldn't know what else to suggest, but feel free to list those details.
You may need a workaround to get Sims 3 running as well, depending on the processor in the laptop you buy. This can be a one-time fix:
